We thank you for your cooperation and confidence in our agency. If you decide to cancel your appointment with less than 48 hour notice, you will be assessed a cancellation fee equivalent to the price of your service of choice. Our 48 Hour Cancellation Policy is designed to protect our cleaners from loss of income. This will schedule sufficient time to schedule the cleaner with another client. Please let us know 48 hours in advance if you need to cancel this appointment. T idy Up Home Cleaning Service Clients may NOT solicit our employees, contractors, or affiliates to be contracted or employed by you or your affiliations of cleaning, organizations, or errand services of any kind Tidy Up is not responsible for cleaning out any litter boxes or any messes due to ill pets. For their safety as well as ours, please let us know how they should be handled.
This is to ensure the service provided is to meet Tidy Up standards.
From time to time management will be stopping by just to follow up on cleaning. Our employees also have been instructed not to lift over 20 pounds.įor the safety of our employees, they have been instructed not to open the door while in the customer’s home, with exception of Tidy Up management. If we are specifically requested to clean the inside of a hutch/china cabinet, dust any computer equipment, or wash dishes, the client agrees not to hold Tidy Up Cleaning Service or any of its employees responsible for damage to any article or component.įor the safety of our employees, please make us aware of any and all firearms. Tidy Up will not be held accountable for damages due to lack of instruction. If you choose to have your laundry done by Tidy Up, it is your responsibility to instruct our cleaner on any special instruction regarding the care of your items. All surfaces (i e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. Tidy Up is not responsible due to faulty and/or improper installation of any item. Tidy-up must be notified within 24 hours of service if the damage is discovered. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Identical replacement is always attempted but not guaranteed. While we make every effort not to break items, accidents do happen. If you cancel your appointment or no call, no show you will NOT receive a deposit refund. A $150 deposit is required while booking an appointment and is non-refundable. The client agrees to pay the price quoted at the time of service. If you do choose to tip please leave gratuity with a cleaner or over the phone.
Although it is greatly appreciated, please understand tipping is not required. Payment for service must be made by credit or debit card.
TIDY UP CLEANING SERVICES CODE
Please make sure that we can enter your home, either by providing a key, a code or having someone open the door for us. Keep in mind it will be an up-charge fee of $20 for any extra add-on cleaning that is not included in the purchased package. Tidy up will contact the client to discuss possible price or service revisions if the cleaning time differs drastically from the original bid.
We will monitor the actual cleaning time for the first 2-3 months of service and occasionally thereafter. Tidy Up reserves the right to reevaluate rates at any time based on the time it is taking to perform our service to meet the client’s standards. Tidy Up Home Cleaning Service Acknowledgment
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